Sales, Payment, Shipping & Return Policy

1. General Policy

Computech Store was established in 2006 and is committed to providing genuine technology products and excellent customer service. By placing an order through our website, you agree to the terms and conditions outlined below.

The website is intended for end users and personal purchases only. Computech reserves the right to cancel or limit orders that appear to be for resale, distribution, or bulk commercial purposes.

2. Product Availability & Pricing

We strive to ensure that all product information, specifications, and prices displayed on our website are accurate. However, errors may occasionally occur.

Computech reserves the right to:

  • Correct pricing or product information errors at any time.

  • Cancel orders placed with incorrect prices or expired promotions.

  • Contact the customer to confirm the corrected price before processing the order.

  • Modify products, prices, promotions, or website content without prior notice.

3. Order Acceptance

Submitting an order does not automatically constitute acceptance.

Orders become confirmed only after verification by our team. Computech reserves the right to cancel any order if:

  • The product is unavailable.

  • Payment cannot be verified.

  • Customer information is incomplete or incorrect.

  • The order appears fraudulent or intended for resale.

4. Delivery Policy

Delivery is available to most governorates across Egypt.

Orders will be delivered only to the address provided during checkout. Customers are responsible for ensuring that their contact information and delivery details are accurate.

Upon receiving the order, the customer’s signature confirms that the products have been received in good condition.

5. Payment Methods

Computech offers multiple payment options, including:

  • Cash on Delivery

  • Bank Transfer

  • InstaPay

  • Mobile Wallet (Vodafone Cash, Etisalat Cash, Etc..)

Cash on Delivery is available up to the maximum amount permitted by applicable regulations.

6. Payment Verification

For security purposes, Computech may request additional documentation to verify certain transactions, including proof of identity or payment ownership, particularly for high-value or international card transactions.

Failure to provide the requested information may result in order cancellation.

7. Computers & Laptops

Every computer or laptop is delivered with its official warranty documentation and purchase invoice.

Customers wishing to upgrade or exchange their device within the applicable return period will be responsible for shipping costs and any price difference between products.

8. Returns & Exchanges

Manufacturing Defects

Products with verified manufacturing defects may be repaired, replaced, or refunded in accordance with Egyptian Consumer Protection Law and the applicable manufacturer’s warranty.

Change of Mind

Customers may request a return or exchange within the legally permitted period provided that:

  • The product has not been used.

  • The original packaging remains intact.

  • All accessories, manuals, gifts, and included items are returned.

  • The product is in its original condition.

Shipping charges and applicable payment processing fees may be deducted where permitted by law.

Opened or Used Products

Products that have been opened, activated, or used may not qualify for return or exchange unless they contain a verified manufacturing defect or as otherwise required by applicable law.

9. Refunds

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times depend on the payment provider or issuing bank and may vary.

10. Promotional Codes

Discount codes and vouchers:

  • Are valid only during their stated validity period.

  • May be limited to one use per customer.

  • Cannot be exchanged for cash.

  • Cannot be applied retroactively after an order has been placed.

  • May not be combined with other promotions unless explicitly stated.

11. Warranty

Warranty periods begin from the invoice date.

The warranty does not cover damage resulting from:

  • Misuse or negligence

  • Unauthorized repairs or modifications

  • Improper installation

  • Physical or liquid damage

  • Commercial use where the product is intended for personal use

Warranty coverage is subject to the manufacturer’s terms and applicable Egyptian laws.

12. Privacy & Fraud Prevention

Computech reserves the right to verify customer information and refuse or cancel suspicious transactions to protect customers and prevent fraud.

13. Changes to this Policy

Computech reserves the right to update or modify this policy at any time without prior notice. The latest version published on the website shall apply.

Contact Us

Computech Store

Email: info@computecheg.com

Phone: 02-36858118

Mobile & WhatsApp: 01050556606

For any questions regarding orders, payments, warranty, or returns, our customer service team will be happy to assist you.