sale policy
Website sale and shipping policy:

Computech main goal in providing sales through its website is to reach the end user only, as it is intended and limited to personal use, not commercial sales or distributors, so the company has the right to cancel any purchase orders that appear to be for distributors or in the case of repeated registration of purchase orders on the same Products more than once, or registering a purchase order for another person, and we also have the right to place restrictions on the number of products sold and registered with a purchase order.

We are keen to provide the most accurate information on prices to all users who visit the website, but errors may sometimes occur, such as cases in which the price of the product is not set correctly on the site, and then we reserve the right to refuse or cancel any of the requests that are registered On our website for a product registered at the wrong price or mistakenly registered on an offer that has already expired, the order is executed only if the price is modified to the correct price and the customer agrees to it.

We reserve the right to correct errors, update the contents of our website or modify the prices of products at any time without prior notice, and the company has the right to modify or delete any of the terms of its sales policy at any time without prior notice.

Selling through the website is available to most governorates of the Republic.

Computech offers all possible payment methods available to all its customers in order to facilitate the payment process for customers, such as cash on delivery, online payment, MPOS payment on receipt, Fawry services, Vodafone Cash or Etisalat Cash.

Computech has the right to demand some data or evidence that it deems necessary to complete the sale process through the website, for example, but not limited to, such as sending a picture of the card or a copy of the electronic payment card used in the purchase process, especially if the card used in the payment process is issued by a foreign bank The company also has the right to cancel the purchase order if the customer refuses to do so.

Computech is not responsible for any banking transactions between the customer and his bank. Computech role is limited to asking the bank to pay the amount due. In the event of non-payment, Computech has the right to cancel the customer’s purchase without referring to the customer.

The customer registers the purchase order by himself through our website and shows him the purchase order number after completing all the steps successfully, and an email is sent to the customer with the details of the purchase order, and the customer is contacted in case the data needs to be completed before confirming the order, and we have the right to cancel the purchase order at any A time in the event that we were not able to reach the customer, and it is implemented at the address registered in the purchase order only and at the time specified by the customer during the registration of the purchase order, and by the customer’s signature on receipt, this is an approval from him that the product is in good condition and with all its contents.

The customer’s national number must be obtained in case of registering a purchase order with a value greater than fifty thousand pounds, in accordance with the provisions of Article 12 of the Value Added Law No. 67 of 2016, and in accordance with Article 13 of the Executive Regulations of the Value Added Law No. 67 of 2016, and in accordance with Article 2 of the Ministry’s decision Finance No. 623 of 2018, and Computech has the right to cancel the purchase order in the event the customer refuses to send his national number.

Computers and Laptops Purchase Policy:-

When the customer receives the device (computer, laptop), he will be handed a warranty certificate for these products and the data recorded in the purchase invoice will be recorded on it and not without data.

In the event that the customer wishes to replace the device (computer, laptop) with a higher capacity or to return it, the customer shall bear the value of the shipping costs, in accordance with Article 40, paragraphs 1 and 2 of the Consumer Protection Law. In addition to the value of the price difference between the two devices in case of replacement, within a maximum period of 14 days only from the date of receipt.

 

payment methods :-

1- Cash on Delivery:

The customer pays the value of the invoice to the delivery representative upon receiving the product, with a maximum amount of fifty thousand pounds, and in the event that the customer wishes to register a purchase order with a value greater than that, he can choose another payment method.

 

2- Payment by VISA & Master Card upon receipt (MPOS):

The customer can register the purchase order and choose this method to pay the invoice value. In this case, the representative will have an MPOS machine to complete the payment process when the customer receives the product, and in case the payment is completed successfully, the representative will deliver the product to the customer. In the event that the customer wishes to return the product and cancel the purchase order, the process of refunding the amount to the customer takes a period of one working week from the date of product withdrawal.

 

3- Electronic payment through VISA & Master Cards:

The customer pays the invoice value by VISA / Master card online while registering the order on our website, and in some cases the customer does not complete all the online payment steps on our website correctly, and despite that, the amount is deducted from the customer’s account and in this case the customer returns to own bank to know the date of refunding the amount, without any responsibility on the company.

Delivery instructions in case of purchase with a visa:-

After completing the purchase order, a message will be sent to the e-mail registered in the purchase order with the order details.
Delivery is made only to the customer who owns the credit card in person and to the address registered in the purchase order.
The delivery representative looks at the personal card or passport of the applicant, the credit card used in the purchase order, and matches the visa card number with the number in the delivery instructions.

In the event that there is someone acting on behalf of the owner of the purchase order at the time of delivery, the ID card or passport of the owner of the request or a photocopy of them must be viewed along with the credit card used in the purchase process or a photocopy of it to match its number with the number in the delivery instructions.
The customer signs a triple name with the national number on a copy of the receipt.
In the event that the customer wishes to cancel the purchase order after (48 hours) from the date of the request, the amount paid for the same card used in the purchase order will be returned after deducting administrative expenses in the amount of (2.2%) of the total amount, and it may take up to 30 days to return the amount once other.

Product return policy:

The customer has the right to replace or return the product purchased from the website within 30 days from the date of purchase only in the event of a manufacturing defect in the product, according to the Consumer Protection Law. In this case, the customer contacts customer service 02/36858118 to register a maintenance report for the devices for which a maintenance report is registered, in accordance with the text of Article 21 of the Consumer Protection Law.

When returning or replacing the product, the carton and packaging materials must be in their original condition, and the product carton must not have been opened or used, and all its contents must be accompanied by all original documents, and in the event that there is a gift on the purchase order, it must be returned with the device and if it is not returned All attachments The replacement or return request will not be approved, and in the event of returning or replacing a purchased product with a price or offer discount, only what the customer has paid will be refunded.

* In the event that the customer wishes to replace or return the product despite the absence of a manufacturing defect in it within the 14 days from the date of receiving the product in accordance with Article 17 of the Consumer Protection Law

In the event that the device box has not been opened or used and the device is still in its original condition:

According to the text of Article 17 of the Consumer Protection Law, the consumer has the right to request a replacement or refund of the value of the product within 14 days from the date of receiving the product, if the device does not have a manufacturing defect, but provided that it is in the condition that the commodity was in when contracting (i.e., it has not been opened or use).

In this case, the product is replaced with a refund of the price difference between the models, if any, or the product is returned and its value is refunded after deducting shipping costs, in accordance with Article 40, paragraphs 1 and 2 of the Consumer Protection Law (the supplier is obligated to refund the amount paid to the customer in the same method of payment, and the consumer bears the shipping expenses and return the product).
In addition, in the case of online payment via VISA / Master, Vodafone Cash or Etisalat Cash, an administrative fee of (2.2%) of the value of the device will be deducted, or an administrative fee of (2.25%) of the value of the device will be deducted in case of payment through Fawry services, or deduction of administrative expenses in the amount of (1.45% + 1 EGP) from the value of the device in case of payment through MPOS machines while receiving the product.
In the event that the customer opens the device carton:

According to the text of Article 17, Paragraph 2 of the Consumer Protection Law, the consumer is not entitled to replace or retrieve the device if the device box is opened or the device is used as is evident in the following cases:

A- If the nature of the commodity, its characteristics, or the way it is packaged or packaged, prevents or changes it from being replaced or returned, or it is impossible to return it to the condition it was in at the time of the contract.

b- If it is not in the same condition it was in at the time of sale for a reason attributed to the consumer.

As an exception to the text of this article, the product shall be replaced with a refund of the price difference between the models, if any, or the device shall be returned to the customer and its value shall be refunded, but after deducting (5%) packaging from the total value of the device.
In addition to deducting shipping costs in accordance with Article (40) paragraphs (1 and 2) of the Consumer Protection Law (the supplier is obligated to refund the amount paid to the customer in the same method of payment, and the consumer shall bear the costs of shipping and returning the product).
In addition, in the case of online payment via VISA / Master, Vodafone Cash or Etisalat Cash, an administrative fee of (2.2%) is deducted from the value of the device, or an administrative fee of (2.25%) is deducted from the value of the device in the case of payment through Fawry services, or deduction of administrative expenses in the amount of (1.45% + 1 EGP) from the value of the device in case of payment through MPOS machines while receiving the product.

Discount Code (Vouchers) :-

The customer may get a voucher when purchasing an offer from our website or winning any competition on our website or our official page on Facebook or as rewards for our distinguished customers. These customers can purchase through our website with this voucher by using the discount code while registering the purchase order.

Instructions for use:

The discount code is valid for one use only and for the customer himself.
The customer uses the discount code on our website while placing the order.
The customer is not entitled to refund any difference in the event that the value of the discount is greater than the total value of the purchases.
In the event that the value of the coupon is less than the total value of the purchases, the difference will be collected in cash upon receipt, electronic payment (VISA / Master), or payment by Fawry, Vodafone Cash, Etisalat Cash or via MPOS machines during product receipt.

Security :-

The warranty is valid from the date of the purchase invoice, and in case the invoice is lost, the warranty will be calculated using the serial number of the device, and if the customer does not receive the purchase invoice, the invoice will be sent by e-mail.

The terms of the warranty will not apply to defects resulting from misuse or maintenance outside the company, or the installation of devices that require a specialized installation technician from the company through the customer or a third party, or defects resulting from actions or modifications Any damage caused by the customer, whether intentionally or unintentionally, carried out by the customer himself or by a third party who is not authorized to carry out such actions or modifications to the product or to use the device for commercial purposes instead of personal home use.

 

Reach us:-

You can contact us via:

Send an email to our email info@computecheg.com
Our official Facebook page https://www.facebook.com/Computech.Company/
Contact customer service at 02/36858118 – 01050556606.